Returns & Exchanges
At Lofree, we strive for your complete satisfaction with our designer mechanical keyboards and peripherals. If you are not entirely happy with your purchase, we offer a 7-day return window for products in their original, unused condition.
Initiate Your Request
Contact our support team at support@lofree.co within 7 days of receiving your item, including your order number and a brief explanation for the return.
Wait for Approval
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the specific shipping address for our warehouse.
Pack and Ship
Securely package the product in its original retail packaging, ensuring all accessories and manuals are included, and ship it using a trackable courier service.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing