Frequently Asked Questions
Everything you need to know about your Lofree experience.
Do Lofree keyboards work with both Windows and macOS?
Yes, our keyboards are designed with dual-system support. You can easily toggle between Windows/Android and macOS/iOS modes using a physical switch or shortcut keys.
What is the typical shipping timeframe for international orders?
Standard international shipping usually takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor its progress.
What is your return policy for electronics?
We offer a 7-day return policy for items in their original packaging and condition. If the product is defective, please contact our support team within 30 days for a replacement or refund.
Are the keycaps on Lofree keyboards replaceable?
Most of our mechanical keyboards feature standard cross-stem switches, allowing you to customize them with compatible aftermarket keycaps to suit your style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How do I claim my warranty?
Every Lofree product comes with a 12-month limited warranty. To file a claim, please email our support team with your order number and a brief description of the issue.